Last Updated: May 11, 2026
By accessing or using the spry-shine website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
spry-shine provides consulting and support services related to Australian social benefits programs. Our services include eligibility assessments, application support, appeals assistance, and related advisory services.
While we strive to provide accurate and helpful guidance, we cannot guarantee that you will be approved for benefits or that any particular outcome will be achieved. Final decisions on benefit eligibility and payments are made by relevant government departments.
We make reasonable efforts to ensure information provided is accurate and current. However, social benefits policies and regulations change frequently. You are responsible for verifying current requirements with relevant government agencies before making decisions based on our advice.
When using our services, you agree to:
All fees are displayed in Australian Dollars and are exclusive of GST where applicable. Payment is required before work commences unless otherwise agreed in writing.
Refunds are provided at our discretion in the following circumstances:
Once work has commenced, fees are generally non-refundable. If you are dissatisfied with our service, contact us to discuss resolution options.
For ongoing services billed quarterly, payment is due within 14 days of invoice date. Late payments may result in suspension of services.
All content on this website, including text, graphics, logos, and software, is the property of spry-shine or its content suppliers and is protected by Australian and international copyright laws.
Reports and documents we prepare for you are for your personal use only and may not be reproduced, distributed, or published without our written consent.
We treat all client information as confidential and will not disclose it to third parties except:
To the maximum extent permitted by law:
Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:
Information provided by spry-shine is general guidance based on our interpretation of current policies. It is not a substitute for legal, financial, or medical advice. For matters requiring professional expertise beyond benefits navigation, we recommend consulting appropriate licensed professionals.
We reserve the right to refuse service or terminate our relationship with you if:
Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in that policy.
You may use our website for lawful purposes only. You agree not to:
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content or practices of linked sites.
You agree to indemnify and hold spry-shine harmless from any claims, damages, or expenses arising from:
If a dispute arises, we encourage you to contact us first to seek resolution. If we cannot resolve the matter informally, any disputes shall be governed by the laws of Victoria, Australia, and subject to the exclusive jurisdiction of the courts of Victoria.
If any provision of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full force and effect.
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and spry-shine regarding use of our website and services.
For questions about these Terms of Use, contact us at:
Email: [email protected]
Address: Level 14, 287 Collins Street, Melbourne VIC 3000, Australia