Privacy Policy

Last Updated: May 11, 2026

Introduction

spry-shine respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Information about your circumstances relevant to benefits eligibility
• Financial information necessary for assessing entitlements
• Communications between you and spry-shine

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide our services and assess your eligibility for social benefits
• Communicate with you about your inquiries and service requests
• Process payments and maintain financial records
• Improve our website and services
• Comply with legal obligations
• Send you updates about policy changes that may affect your benefits (if you've opted in)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• With service providers who assist in our operations (such as payment processors), under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: [email protected]
Address: Level 14, 287 Collins Street, Melbourne VIC 3000, Australia